Frequently Asked Questions

Everything you need to know about Tommy's Supplies.

How long does shipping take for my beauty supplies?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your products sooner.

Are your products cruelty-free and ethically sourced?

Yes, at Tommy's Supplies, we prioritize brands that are 100% cruelty-free. We work closely with our manufacturers to ensure all ingredients are ethically sourced and meet high safety standards.

What is your return policy for opened skincare or makeup?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

Do you offer professional discounts for makeup artists and salons?

We do! Licensed professionals can apply for our Pro Program to receive exclusive discounts on bulk orders and professional-grade kits. Please visit our 'Pro' page to upload your credentials.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.